Pepper the Robot Joins the Northwest Federal Team

Thursday, August 29, 2019 2:23 pm EDT


Herndon, VA

Northwest Federal Credit Union is delivering futuristic member service through their new robot, Pepper. Pepper is a social humanoid robot created by Softbank Robotics that uses facial recognition and artificial intelligence to act as a member service representative in Northwest Federal branches. Pepper will be used to assist members, show products and services, and teach financial literacy through games and interactions.


“We’re excited to introduce Pepper to our members and expect it will add value to the service experience at our branches,” said Northwest Federal’s President and CEO Jeff Bentley. “We encourage everyone to stop by, meet Pepper and ask a question, or just say hi—Pepper loves taking selfies and showing off dance moves.”


Northwest Federal’s Pepper is able to educate members on products and services, as well as put members in touch with the right employee for follow up if preferred. Pepper can also text members if they would like more information on products and services offered. Northwest Federal plans to bring Pepper to each branch to assist members throughout Maryland and Northern Virginia this fall. To learn more about Pepper visit



About Northwest Federal Credit Union

Northwest Federal Credit Union is a full-service financial institution ranking among the largest credit unions in Virginia and in the top 60 credit unions in the nation. Established in 1947 and headquartered in Herndon, Va., Northwest Federal's Why is to serve and inspire to transform lives. The Credit Union currently serves more than 260,000 members and has assets in excess of $3.5 billion. For more information, visit or connect with us on Facebook, Twitter or LinkedIn.



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Northwest Federal Credit Union
Kristen Soller, 703-709-8900
Manager Event and Communication Strategy